Global Blue is a reputable multinational company, a leader in a tax-free business worldwide. Along with its dynamic international operations, they are actively developing regional markets and enabling their merchants and agents to grow business together. For this reason, they are looking to develop their team in merchant service in Belgrade with a new role of

Merchant Services Coordinator

For our client, Global Blue.

Apply now


  • Responsible for project related inbound and outbound activities for the countries of Serbia and Croatia
  • Responsible for Tax Free trainings and troubleshooting of issuing solutions
  • Ensuring Customer Service via telephone and email
  • Affiliation and administration of all contracts under the Company guidelines
  • Creating, managing and sending of reports & commission statements for internal and external use
  • Office management (handling posts, dispatch sales material and tax-free forms, archiving)
  • Managing dunning process & introduce enforcement, under coordination with sales
  • Collaboration with merchants and internal and external stakeholders, reporting to Country Managing Director


  • Higher Education or University degree
  • Initial experience in customer contact (directly or via telephone)
  • Experience within the tourism, retail or financial industry would be an asset
  • Good analytical, organizational and time management skills
  • Excellent skills and experience with MS Office and good knowledge of CRM tool
  • Fluency in English (any other language is a further asset)
  • High affinity for digital media
  • Knowledge of Project Management and Business Intelligence would be a strong asset


  • Very good organizational skills and good understanding of numbers and figures
  • Autonomous, entrepreneur mindset with a “can-do” attitude
  • Customer service oriented
  • Positive attitude towards colleagues and good team player

Our client is offering the opportunity to further accelerate your professional career within a leading multinational company as well as strong personal and professional development support. This position is office based.


If you are hungry for result and personal affirmation, please send us your CV in English, with full confidentiality.


HILL International, Beograd, Ruzveltova 45, tel: +381 11 3294 500


Apply now